The Fully Informed Student | Student Handbook

Introduction

Welcome

Welcome to Iron Training.

Thank you for your decision to study with our Registered Training Organisation (RTO). Your choice is the first step toward learning new skills, knowledge, and being presented with new career opportunities. Time spent training is time spent valuably, and we look forward to spending this time with you.

Iron Training

You have chosen to study with an RTO, which means that the company is licensed by the Training Accreditation Council (TAC).

TAC is the Western Australian regulator for Vocational Education andTraining (VET) sector. By registering as an RTO with TAC, the company has demonstrated that it is compliant with the Standards for Registered Training Organisations (RTOs) 2015, which are the national standards for vocational training. This means that it can train and assess you toward nationally recognised qualifications and units of competency, and that you can be comfortable that a commonwealth government organisation assures its quality.

This Student Handbook

This Student Handbook contains all the basic information you will need to be a student with Iron Training. It has been designed to correspond to the experience you will undertake as a student. This means that each section corresponds to a stage in that experience:

  1. Marketing and Recruitment
  2. Enrolment
  3. Support and Progression
  4. Training and Assessment
  5. Certification

Within each section of this information guide you will find information related to that stage of the student experience. This may include relevant RTO policies, information on applicable laws and regulations, and details of the responsibilities of the various parties involved in your student experience. This Student Handbook is for all students enrolled with Iron Training, so it doesn’t contain specific information about your course. You will be provided with your course information through other documents.

Many places in this Student Handbook refers to other documents, such as policies. All documents referenced in this document are available on request from Iron Training administration.

Marketing and Recruitment

Ethical Marketing

Iron Training is committed to ethical marketing and recruitment practices. We have policies and procedures within the organisation to ensure that all marketing material, including the website, contains accurate information about Iron Training and the services it offers. This ensures that you can seek further information about the most relevant courses for your needs, and that it complies with its obligations as an RTO.

Fully Informed Decision Making

Iron Training wants to ensure that, prior enrolment in a course, that you are fully informed about the decision you are making. To this end, IronTraining ensures that its marketing materials contain certain information. This will always include:

An accurate representation of the courses which it is currently registered to deliver, and how it delivers them;

The name, contact details, and unique RTO Code of Iron Training;

The title and code of any nationally recognised course it advertises, so that you can research this yourself if you so choose;

Information about any third-party (e.g. any other company) which will be providing services, such as recruitment or study assistance, to you on behalf of Iron Training;

The details of any otherRTO involved in your course, including whether they are doing the training and assessment on behalf of Iron Training, or vice-versa;

Clear information about whether the course you are doing is nationally accredited or not, such as only using the Nationally Recognised Training logo to market nationally accredited courses;

Any applicable licenses or registrations which you would need to get after completing your course to work in your chosen industry, if one is required;

A realistic explanation of what you will have to do to complete the course, how long it will take and what your employment prospects might be upon completion.

Iron Training only using the names of people and companies in its advertising only when it has permission to do so. You can be sure that any testimonial or reference presented is a true and accurate representation of the positive experience of the individual.

If you feel that you have not received, or have not understood, any of the above information as it relates to your chosen course, contact IronTraining administration. They can provide guidance to ensure that you are a fully informed student and are ready to apply for your course. 

Enrolment

Fully Informed Application

Course Information

It is critical that you have a full and complete understanding of how that course will be delivered and assessed, what your obligations are, and what you can expect from Iron Training before you enrol. Iron Training wants you to have the best possible chance to succeed, and to ensure it meets its registration obligations.

When you complete an enrolment form you will be asked to sign a declaration that you have received or read:

Advice about whether the course you’re seeking to enrol in is right for you, given your experience, existing skills, and your future plans;

The title and code of the nationally recognised course you want to enrol in, so that you can research further information about it;

Detailed information about how the training program is going to be delivered, and what additional support services will be available to you if you require assistance to complete your course, including:

  • How long the course will take;
  • Where you will be undertaking your training and assessment;
  • How the course will be delivered;

Whether any person or company other than Iron Training is going to be involved in your training and assessment, and who they are;

Information about obligations which Iron Training has in the delivery of your training and assessment, such as to ensure the quality of your course, to comply with its regulatory requirements, and to issue you with a nationality recognised certificate when you successfully complete your course;

Information about the obligations which you will have when you enrol, such as the need to demonstrate pre-requisite skills and knowledge, to pay your fees and repay any debt you occur if you access a loans scheme, and any equipment which you must bring to your studies;

Information about your rights as a student, such as your right to access Iron Training Complaints and AppealsPolicy, and what protection exists for circumstances in which Iron Training can’t deliver your course for any reason.

If you feel that you have not received, or have not understood, any of the above information as it relates to your chosen course, contact IronTraining administration. Iron Training will give you the  guidance to ensure that you are a fully informed and are ready to apply for your course.

Fees and Charges

Iron Training charges fees for its training services, and you may have a fee to pay when you enrol in your selected course. To ensure that you are protected as a consumer, you will be provided with all relevant fee information prior to being required to pay. This will include:

The fee amount which you will be required to pay for your course;

The payment terms on which you will pay those fees, including the timing of your required payments;

Your rights as a consumer in Australia; and

Your right to attain a refund in certain circumstances, such as when Iron Training can’t deliver your

course for any reason.

If you feel that you do not understand the above information contactIron Training administration. They can provide you with an additional copy of your fee information.

In some cases, your employer or another party may pay fees on your behalf. When this occurs, it will be made clear to both you and your employer of who will be paying and what amount.

Iron Trainings obligations as an RTO include taking actions to protect your fees. These protections exist to ensure that you can enrol with peace of mind, and Iron Training takes them seriously. The principal protection which is provided to you is a pre-paid fee limit; Iron Training will never require you to pay more than $1,500 in advance and will never allow your advance payment balance to rise above

$1,500. This fee protection mechanism applies to all students of Iron Training and complies with the Standards for RTOs 2015. If you wish to know more about how your fees are protected, please don’t hesitate to contact IronTraining administration.

Refunds

Iron Training has a clear Refund Policy in place, so you can pay your fees fully informed as to the circumstances in which you would be entitled to a refund, and how much of a refund you would receive.

To access this policy, and the associated forms required to apply for a refund, plus further information about how we administer our fees and charges, please contact Iron Training administration.

Course Entry Assessment

Iron Training is dedicated to ensuring that students have the every possible chance of success in their chosen course. To assist with this, IronTraining undertakes careful assessment of those who seek to enrol in its courses. This ensures that you are the right fit for the course, and that the course is the right fit for you.

Iron Training undertakes its course entry assessment through several different processes.These include:

A formal pre training assessment

A discussion will be undertaken with a member of Iron Training focusing on ensuring that you understand the course structure, delivery strategy, assessment process, and all other relevant details of your course. The discussion will also encompass your career aspirations, and to ensure that the selected course is right for you.

The formal pre-training assessment is to ensure that you have the required combination of language,

literacy, numeracy, and study skills to succeed in your selected course. It’s not an assessment which you can pass or fail, it is an opportunity for you and Iron Training to evaluate your fit for the course and determine possible support that you may need.

A determination will be made regarding course entry. In some cases, the result may be admission with support. When this is required, such as a barrier to learning or the effects of a disability, the strategy will be approached in consultation with you and agreed upon with you before your studies are recommenced or upon your first classroom day.

In very rare circumstances, an application may be rejected, Iron Training

never rejects an application without speaking to you and trying to find a way to assist you further.

Your Privacy and Personal Information

Iron Training takes the privacy of your personal information seriously. This means that you can provide your personal information, which is required for enrolment, fully informed as to how your information will be protected and how it will be used.

Unique Student Identifier

What is a Unique Student Identifier? And what are the benefits?

Nationally recognised training in Australia requires you to have aUnique Student Identifier (USI) unless you have an exemption under the StudentIdentifiers Act 2014 Your USI links to an online account that contains all your training records and results from 1st January 2015 onwards.

When enrolling in further study, you will often need to provide your training records. USI, is adopted across the sector, is the ability for you to gain access to your training records and results. If you have an exemption, you need to be aware that the results of the training will not be accessible through the Commonwealth and will not appear on any authenticated VET transcript prepared by the Registrar.

A benefit of your USI is that it will enable consolidation of information on nationally recognised training completed by you from January2015 onwards. The information is based on the data about your studies reported by your training organisations to the National Centre for Vocational EducationResearch (NCVER).

Training organisations must submit this information to NCVER at least once a year. Following the annual data collection in February, you will be able to access your USI account to view your training history online, or to generate authenticated transcripts which you can provide to prospective employers or other training providers. The information you will be able to view will relate only to the training you completed after 1st January 2015.

How to get a Unique Student Identifier

Getting a USI is free, and easy. You can create your own USI and will only take a few minutes of your time. Visit www.usi.gov.au for more information.

Support and Progression

Student Support Services

Iron Training is dedicated to ensuring that all students who are admitted to a course have the greatest possible support to complete their studies. The pre training assessment is designed to identify any LLN barriers to learning, and possible support arrangements around these barriers.

If it is agreed that a need for support exists, the nature of the support to be provided will be agreed prior to course commencement. Examples of the types of support offered include:

  • Language, literacy, and numeracy support such as additional training in these foundation skills or additional contact hours provided by the trainer;
  • Physical adaptations such as accessible classroom spaces and bathrooms, large print or audio resources, or screen reading technology;
  • Information technology support, such as guides, instructional videos and one-to-one support which detail how to use learning technology required to engage with the course material;
  • Mentoring, coaching, tutoring, and other extra-classroom one-to-one support activities;
  • Personal counselling to assist those who are going through a tough time or are experiencing issues not related to the course, but which are affecting their progression; and
  • Career guidance, job search, and internship placement.

Not all services may be available for all courses, and some services may incur an additional fee. The services to be provided and any fees to be charged for those services will be agreed prior to course commencement. For more information regarding the types of support which Iron Training can offer, please ask Iron Training administration.

Responsibilities of the Parties

Responsibilities of the Student

As a student, you are entering into an agreement with Iron Training.This agreement places responsibilities on all parties, including yourself. To ensure that you have the best possible opportunity to complete your course successfully, you are required to:

  • Be adequately prepared for all training sessions, including having completed any reading or out-of-session activities;
  • Be an active participant in the learning process, including asking questions when you do not understand things;
  • Recognise and respect the fact that learning may occur faster or more slowly than you expect;
  • Monitor your own progress through the course and raise concerns with your trainer if you have them;
  • Keep copies of all work which you submit for assessment as Iron Training is required by regulation to keep the submitted material;
  • Advise your trainer if you are unable to attend any training session or if you are going to be late in submitting your work;
  • Provide only work which you have completed yourself in accordance with the instructions of your trainer and assessor;
  • Speak directly with your workplace supervisor, if you are in a workplace-based course, about issues you are experiencing and ensure that your trainer understands that these conversations have occurred;
  • Advise Iron Training administration of any change in personal details, of any change which will affect your ability to complete your course, or if you must withdraw from study; and
  • Abide always by the student Code of Conduct you have signed.

Responsibilities of Iron Training

By accepting your enrolment into a course, Iron Training has taken on obligations to you as a student. These obligations and responsibilities are guided by the standards and regulation under which we work, and some in the agreement we have with you as a student. These obligations include:

  • Undertaking a thorough course entry process to determine your suitability for your selected course, and the suitability of the course for you;
  • Develop a training plan for you which details the experience you will take through your studies;
  • Ensure that any workplace arrangement organised and monitored;
  • Monitor your progress through the course and implement support strategies where necessary;
  • Keep you informed of any changes in legislation, RTO policy, or any other change which would affect your enrolment in, and progression through your course;
  • Maintain thorough records of your training and assessment, and provide you with access to those records when you request it;
  • Issue a Certificate orStatement of Attainment if you have been assessed as competent in one or more units of competency from a training package or accredited course; and
  • Provide you with access to fair and just administrative processes including complaints, appeals, refunds and support requests.

Responsibilities of the Trainer

A trainer will be allocated to you who is responsible for overseeing your progression through your course. Others may take part in your learning journey at various stages, but there will always be one who is your allocated trainer. Your trainer has the responsibility to:

  • Ensure that you know who they are, and that they are your trainer;
  • Provide you with quality training and skill development opportunities which meet the requirements of the course in which you are enrolled;
  • Monitor your progress and help you to plan how to stay on track, including documenting your progress in your training plan;
  • Provide you with advice and assistance when you find it difficult to complete a task or to understand what is required of you;
  • Assess your completed work in a timely manner and offer you opportunities for reassessment when they are required; and
  • Be the first person in your course support network, and the first person you can call on when you find you have an issue.

Responsibilities of the Employer (if applicable)

Iron Training courses may be workplace based. If this is the case then your employer, meaning the business which employs you, has agreed to take on certain responsibilities. Responsibilities held by all employers include:

  • Providing you with legal employment at the appropriate training wage for your award or workplace agreement;
  • Provide you with a safe working environment and a qualified and competent supervisor;
  • Allow both you and your supervisor enough time to conduct training and to discuss your progress; and
  • Maintaining contact with IronTraining.

Responsibilities of the Workplace Supervisor (if applicable)

The supervisor who oversees you on a day-to- day basis has responsibilities as well. Whilst supervisors are not authorised by IronTraining to perform training or assessment on its behalf, they can be involved in collecting evidence of your competence and mentoring you on your experience.The responsibilities of the workplace supervisor include:

  • Allowing you to take the agreed time away from routine duties to undertake your training and assessment;
  • Co-ordinating your training and assessment so that it does not affect your performance as a staff member;
  • Mentoring and assisting you to link what you are learning with the skills demanded of you by your job; and
  • Maintaining contact with IronTraining so that issues of support and progression can be addressed in a timely manner.

Changes to Services

During your training, events might occur which could have an impact on your progression and completion. These are not always within your control or that of Iron Training. Examples of these types of events include changes in the:

  • Training package on which your course is based, which are released by the Australian government;
  • Apprenticeship and traineeship system, which are made by the Australian government
  • Ownership or in the management of Iron Training;
  • Industry expectations of a qualified member of the trade or profession which you are training to join;
  • Your trainer and assessor might be changed;
  • Third-parties who are taking a role in your training program, including those who are providing educational support services; and
  • The addition of new third-parties to your training program.

If a change like those described above occurs, Iron Training will try to give you notice in advance. If this is not possible, you will be notified as soon as is practical after it occurs. Notification will be in writing and will describe the change which is occurring and any effects it could have on you.

If there is to be any material change to your course of study you will be notified, their affect will be agreed between you and Iron Training.This includes changes to any support services being provided, or changes which may require the addition of new support services.

Complaints and Appeals

A complaint is a grievance regarding something or someone that you feel has broken the rules, or which has unfairly affected your experience during your studies. An appeal is a request to review a decision which has been made.

You have the right to make a complaint about Iron Training, any staff member of Iron Training, another student, any third-party involved in your training and assessment, or any other aspect of your experience. You also have the right to appeal any decision made by Iron Training, including assessment decisions.

Iron Training has a complaints and appeals process. For more information, ask Iron Training administration about our Complaints and Appeals Policy and Procedure.

Training and Assessment

How are Qualifications and Courses structured?

In Vocational Education and Training (VET), the basis of all courses is units of competency. Each unit of competency describes what you must learn to be deemed competent in the unit, for example “apply principles of mechanics to engineering problems”.

A qualification is made up of a number of units of competency. Some of the units of competency which make up the qualification are required to be completed by all students, regardless of Iron Training they are studying with.These are called “core units”. Others can be selected between the student and IronTraining. These are called “elective units”.

To be deemed competent in a unit of competency you must complete the assessment for that unit of competency. This will involve performing tasks and answering questions related to the requirements of that unit of competency and will always involve at least two different assessment methods.

Once you have been deemed competent in all the units of competency in your chosen qualification you will be awarded your Certificate. If you withdraw from your qualification prior to being deemed competent in all the units of competency that make up that qualification, you will be issued with aStatement of Attainment for the units of competency which you did complete.

Not all courses form an entire qualification. In these cases, you may study one or more units of competency for a specific purpose. One example is “provide first aid”, for the first aid certificate. You will be awarded a Statement of Attainment for that unit.

How are Courses Delivered?

Iron Training can deliver courses in a variety of different ways, which allows them to best meet the requirements of industry and the students who seek to enter industry. At Iron Training, we deliver courses in a variety of ways, and you will be informed through Iron Training’s marketing and your enrolment documentation of the method being used to deliver your course.

Examples of some of the different types of training delivery which may occur include:

  • Classroom training –traditional training which takes place in a classroom or a simulated work environment, such as you would experience at a university or school;
  • Online or blended training – a combination of eLearning activities and classroom training which provides flexibility for studying at your own pace and in a place and time of your choosing;
  • Workplace training – training which occurs partially or completely in your workplace, with a trainer coming to see you as you work so that they can instruct you and assess your performance.

Iron Training’s Commitment

Iron Training is committed to ensuring that all students who commence in a training program can complete that training program. This commitment is also to ensure adequate and appropriate support services are available to students and that the course selection and entry process places students in the correct course for them.

In the extreme event that Iron Training is not able to complete your course of study, it will locate an alternative training provider so that you can complete your course of study. You will be issued with a Statement ofAttainment, which is nationally recognised under legislation, for any units of competency which you have completed. This will mean that you do not have to complete unnecessary work because of the change.

Iron Training also has a Refund Policy which complies withAustralian consumer law, so any fees which you have paid in advance and which have not been used will be refunded to you.

The Difference between Training and Assessment

Training and assessment are different things, and it is important that you understand what the difference is.

Training is the process of undergoing instruction and practice so that you can learn new skills and knowledge. If you are in a classroom being taught, or if you are in the workplace practicing things you have learned, you are training.

Assessment is the process of determining how effective your training has been, and whether you are able to perform tasks at the level required to deem you competent. Taking a written test, performing a task whilst an assessor watches with a checklist, and completing a workplace project which requires you to provide the completed work to your assessor are all examples of assessment.

All units of competency require assessment, and you will be informed at the start of the unit of competency what assessment will occur and when.

Duration of Training

Every course and every student are different, so the duration of your training may be different to the duration of training for another student.Part of the VET system in Australia is that it does not have mandatory minimum training periods; you train until you are able to complete your required assessment.

Iron Training schedules your training plan based on your expected progression. This is determined based on your prior experiences, your existing skills, and the nature of the course which you are taking.


Your expected course progression will be documented in your training plan.

If you have any questions about the duration of your training, please ask your trainer. They will be able to explain to you the expected duration,and other relevant details.

How are Courses Assessed?

Each course is assessed differently, because each course is different. The methods which will be used to assess you will be detailed inyour training plan. These may include:

  • Practical demonstrations of skills;
  • Portfolios of completed work examples;
  • Third-party reports from supervisors in the workplace;
  • Written assessment of knowledge;
  • Verbal assessment of knowledge; and
  • Written projects or reports.

If you have any questions or concerns about how you are to be assessed, please speak to your trainer about them. Iron Training cannot reduce the level of performance required, but it can make changes to make the assessment more accessible.

For further details on what reasonable adjustments are and how they are made, please ask Iron Training.

What do competent and not-yet-competent mean?

Competent means that you have been assessed as able to perform the skills, and to hold the knowledge, required by the unit of competency at a level acceptable for the workplace. Competency can be thought of as being the minimum bar you need to reach to be suitable for work

Not-yet-competent means that, during assessment, you have not managed to demonstrate that you have the skills and knowledge required by the unit of competency.

When you undertake an assessment task, you will be given a result of satisfactory or not-yet- satisfactory for that task. Individual assessment tasks are not marked with competent and not-yet- competent as that terminology applies only to units of competency. By completing all assessment tasks satisfactorily, for one unit of competency, you will demonstrate that you are competent.

Recognition of Qualifications and Statements of Attainment

Iron Training is required to recognise the Statements of attainment and qualifications issued by other RTOs. Similarly, other RTOs are required to recognise the Statements of Attainment and Qualifications issued by IronTraining.

This is to facilitate Credit Transfer and ensure that you don’t need to train and be

assessed in the same units of competency multiple times.

Credit Transfer

Credit transfer is the process used to recognise the Qualifications and Statements of Attainment issued by another RTO. For example, if you enrol in a qualification with Iron Training which has 12 units of competency, but you have already completed two of those units already and have been issued aStatement of Attainment by another RTO, you can apply for Credit Transfer when you enrol for those 2 units of competency.

Iron Training will require a copy of your Statement of Attainment.It may verify that it is genuine by contacting the issuing organisation. Once it has been verified, Iron Training will grade you as having completed those two units of competency already, meaning that you will only need to train and be assessed in the remaining 10 units of competency.

Credit Transfer can only be awarded for units of competency which have the same code, or which have been determined to have the same content, as other units of competency. Because the content of units of competency changeover time, this means that the more recent your Statement of Attainment orQualification, the more likely you are to be awarded Credit Transfer.

Recognition of Prior Learning

Recognition of Prior Learning (RPL) is a type of assessment which is used when you believe that you hold the skills and knowledge described by a unit of competency before you commence, but you don’t have a Statement ofAttainment or Qualification to demonstrate it. Think of RPL like going straight to the exam without doing the class.

When you apply for RPL, your assessor will work with you to gather a portfolio of evidence of your competence. This may include examples of completed work, a conversation with the assessor, practical activities, references from your current or previous employers, or almost anything else which demonstrates your competence.

The assessor will then compare your portfolio to the requirements of the unit of competency and make a determination of competent or not-yet-competent based on this, just as if you had gone through the regular assessment process. If you are deemed to be competent, you have completed that unit of competent. If you are deemed to be not-yet-competent you may need to collect additional evidence, or you may need to train and be assessed in the unit of competency as if you had not undertaken RPL assessment.

Completion

Issuance of Qualifications

As an RTO, Iron Training is obliged to issue a Qualification and an accompanying Record of Results to each student whom it assesses as having met the requirements of that qualification. This can be delayed in a case where fees remain outstanding to be paid by the student, or if the Unique StudentIdentifier (USI) is outstanding. However, if the fees are paid and the USI has been provided (unless the student has an exemption) then the Qualification andRecord of Results must be issued.

A Qualification and Record of Results issued by a RegisteredTraining Organisation follows the format described in the AustralianQualifications Framework, which you can see at www.aqf.edu.au.

All RTOs are required to accept all verified Qualifications and Records of Results from other RTOs as a condition of their registration.

Issuance of Statements of Attainment

When a student completes one or more units of competency but not an entire qualification, an RTO is required to issue a Statement of Attainment.This holds the same place in the Australian Qualifications Framework as aQualification in that all RTOs must recognise them, and that they follow a standard format. The difference is that a Statement of Attainment is not for a full qualification.

Statements of Attainment may be issued for partial completion of a qualification or for partial or full completion of a skill set or accredited short course. This can be delayed in a case where fees remain outstanding to be paid by the student, or if the USI is outstanding. However, if the fees are paid and the USI has been provided (unless the student has an exemption) then the Statement of Attainment must be issued.

Timeframe for Issuance

All Qualifications, Records of Results, and Statements of Attainment will be issued within 21 calendar days of the date of final assessment. This is in accordance with the standards of registration for RTOs.

UniqueStudent Identifier

You need a Unique Student Identifier (USI) to receive yourQualification and Record of Results or your Statement of Attainment. To get aUSI, visit www.usi.gov.au.

Replacement of Qualifications or Statements of Attainment

If a replacement for a Qualification, Record of Results, orStatement of Attainment is required, it will be provided. To request are placement Certificate or Statement of Attainment, please contact Iron Training Administration.

Legislation

State and federal legislation binds Iron Training, as it does for all businesses and citizens within Australia. If you would like to understand more about the legislation which is relevant to the provision of training services in Australia, or if you have questions about the compliance of IronTraining with legislation, please contact Iron Training directly for more information.

Contact Details

For any questions regarding our Policies and Procedures you can access them on our website or you can contact Iron Training. If you have questions about your training or for a replacement Certificate or Statement ofAttainment please contact Iron Training.

If you have a grievance and wish to make a complaint, you can also do this via an email to our CEO.